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Measuring the social sustainability of hotels: a case study from the Canary Islands

Measuring the social sustainability of hotels: a case study from the Canary Islands This study aims to demonstrate the derivation of social sustainability metrics that guide the decision-making of hotel managers regarding sustainability strategies based on the case study of Hotel Tigaiga in the Canary Islands, using a noninstrumental approach of the stakeholder theory.Design/methodology/approachThe analytic–synthetic method of integrated social value (ISV) was used. Data were collected through semi-structured interviews with the stakeholders’ representatives, direct observations and relevant documents.FindingsMetrics referring to hotel outputs valued by stakeholders and expressed in monetary terms were obtained.Research limitations/implicationsThe findings cannot be directly applied to a similar hotel. Applying the ISV model to a set of similar hotels to standardize outputs and proxies is necessary.Practical implicationsThe results can guide efforts to increase the effectiveness and efficiency of Hotel Tigaiga’s social sustainability strategies.Originality/valueResearch on measuring the sustainability of hotels in terms of generating maximum value for society is limited. This study is unique because it demonstrates the process of deriving comprehensible indicators to guide hotel managers toward social sustainability. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

Measuring the social sustainability of hotels: a case study from the Canary Islands

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References (48)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0959-6119
eISSN
0959-6119
DOI
10.1108/ijchm-05-2021-0610
Publisher site
See Article on Publisher Site

Abstract

This study aims to demonstrate the derivation of social sustainability metrics that guide the decision-making of hotel managers regarding sustainability strategies based on the case study of Hotel Tigaiga in the Canary Islands, using a noninstrumental approach of the stakeholder theory.Design/methodology/approachThe analytic–synthetic method of integrated social value (ISV) was used. Data were collected through semi-structured interviews with the stakeholders’ representatives, direct observations and relevant documents.FindingsMetrics referring to hotel outputs valued by stakeholders and expressed in monetary terms were obtained.Research limitations/implicationsThe findings cannot be directly applied to a similar hotel. Applying the ISV model to a set of similar hotels to standardize outputs and proxies is necessary.Practical implicationsThe results can guide efforts to increase the effectiveness and efficiency of Hotel Tigaiga’s social sustainability strategies.Originality/valueResearch on measuring the sustainability of hotels in terms of generating maximum value for society is limited. This study is unique because it demonstrates the process of deriving comprehensible indicators to guide hotel managers toward social sustainability.

Journal

International Journal of Contemporary Hospitality ManagementEmerald Publishing

Published: Jan 27, 2023

Keywords: Hotels; Social sustainability; Social accounting; Canary Islands

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