Measuring knowledge in the new product development process

Measuring knowledge in the new product development process Purpose – To present a measurement framework to capture the importance of the use of knowledge within the new product development (NPD) process. Design/methodology/approach – A literature review enabled 200 product development measures to be compiled. These were categorised into six dimensions: stakeholder contribution, operating context, reuse, invention, exploitation, and NPD performance. Four companies applied selected measures and assessed the cube for its ability to improve measurement and management of their NPD process. This process refined the approach. A web‐based questionnaire (with 130 responses) assessed how a wider population perceived their performance and capability to measure performance in each of the six dimensions. Findings – Respondents consider themselves capable of delivering good products and services, but are less confident in their ability to manage and measure knowledge reuse, invention and exploitation activities. Research limitations/implications – Full implementation of the measurement cube was not possible. Further research should assess the comprehensiveness, applicability and usefulness of the approach in more detail. Practical implications/implications – Introduction of the measurement cube and measures in the six dimensions identified would enable companies to go beyond traditional financial measures for their NPD processes and move towards a more performance‐oriented culture. Originality/value – This paper synthesises the results from many other isolated studies on NPD metrics. In addition, it focuses on the measurement of the NPD process from a knowledge perspective, providing an integrating framework (the measurement cube), which is unique. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Productivity and Performance Management Emerald Publishing

Loading next page...
 
/lp/emerald-publishing/measuring-knowledge-in-the-new-product-development-process-KVJRVpvC5v
Publisher
Emerald Publishing
Copyright
Copyright © 2006 Emerald Group Publishing Limited. All rights reserved.
ISSN
1741-0401
DOI
10.1108/17410400610653200
Publisher site
See Article on Publisher Site

Abstract

Purpose – To present a measurement framework to capture the importance of the use of knowledge within the new product development (NPD) process. Design/methodology/approach – A literature review enabled 200 product development measures to be compiled. These were categorised into six dimensions: stakeholder contribution, operating context, reuse, invention, exploitation, and NPD performance. Four companies applied selected measures and assessed the cube for its ability to improve measurement and management of their NPD process. This process refined the approach. A web‐based questionnaire (with 130 responses) assessed how a wider population perceived their performance and capability to measure performance in each of the six dimensions. Findings – Respondents consider themselves capable of delivering good products and services, but are less confident in their ability to manage and measure knowledge reuse, invention and exploitation activities. Research limitations/implications – Full implementation of the measurement cube was not possible. Further research should assess the comprehensiveness, applicability and usefulness of the approach in more detail. Practical implications/implications – Introduction of the measurement cube and measures in the six dimensions identified would enable companies to go beyond traditional financial measures for their NPD processes and move towards a more performance‐oriented culture. Originality/value – This paper synthesises the results from many other isolated studies on NPD metrics. In addition, it focuses on the measurement of the NPD process from a knowledge perspective, providing an integrating framework (the measurement cube), which is unique.

Journal

International Journal of Productivity and Performance ManagementEmerald Publishing

Published: Apr 1, 2006

Keywords: Product development; Knowledge management

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off