Measurement of knowledge management maturity level within organizations

Measurement of knowledge management maturity level within organizations Purpose – The purpose of this paper is to develop a model for measuring knowledge management maturity level in organizations. Design/methodology/approach – This paper defines and extracts effective factors and indicators on knowledge management and proposes a schema for prioritizing and specifying the weight of each factor and variable. The paper further surveys and evaluates existing knowledge management models and presents a knowledge management maturity model with defined factors and variables. Findings – Defining and extracting 8 factors and 42 variables that affect knowledge management and subsequently developing a knowledge management maturity model. The model of this study is practical and helps to determine the maturity position of an organization in knowledge management by defining existing status of in factors and variables, and from the prioritization of factors and variables enabling the organization to optimize its profile. Research limitations/implications – For increasing generalization of model, future should utilize other organizations in diverse industries. Originality/value – The base model of this research is CMMI instead of CMM and instead of KPAs we use CSFs and for measuring maturity position of organization using a questionnaire. This research model can be utilized as an alternative model in comparison to existing models. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Strategy Series Emerald Publishing

Measurement of knowledge management maturity level within organizations

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Publisher
Emerald Publishing
Copyright
Copyright © 2010 Emerald Group Publishing Limited. All rights reserved.
ISSN
1751-5637
DOI
10.1108/17515631011013113
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to develop a model for measuring knowledge management maturity level in organizations. Design/methodology/approach – This paper defines and extracts effective factors and indicators on knowledge management and proposes a schema for prioritizing and specifying the weight of each factor and variable. The paper further surveys and evaluates existing knowledge management models and presents a knowledge management maturity model with defined factors and variables. Findings – Defining and extracting 8 factors and 42 variables that affect knowledge management and subsequently developing a knowledge management maturity model. The model of this study is practical and helps to determine the maturity position of an organization in knowledge management by defining existing status of in factors and variables, and from the prioritization of factors and variables enabling the organization to optimize its profile. Research limitations/implications – For increasing generalization of model, future should utilize other organizations in diverse industries. Originality/value – The base model of this research is CMMI instead of CMM and instead of KPAs we use CSFs and for measuring maturity position of organization using a questionnaire. This research model can be utilized as an alternative model in comparison to existing models.

Journal

Business Strategy SeriesEmerald Publishing

Published: Jan 12, 2010

Keywords: Knowledge management; Critical success factors; Organizations

References

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