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Matching process choice and uncertainty Modeling quality management

Matching process choice and uncertainty Modeling quality management Based on organizational theory, a contingency model of quality management practices is proposed, whereby quality management orientation, process choice, and environmental uncertainty are the contextualizing variables. The model posits that to maximize quality and firm performance, quality management practices must be congruent with the particular situation within which the firm finds itself. Thus, no one set of quality management practices can be implemented and be expected to increase performance in all environments. The model suggests reasons for quality management program failures found in recent research and the popular press. Research propositions and implications are discussed. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

Matching process choice and uncertainty Modeling quality management

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References (22)

Publisher
Emerald Publishing
Copyright
Copyright © 2002 MCB UP Ltd. All rights reserved.
ISSN
1463-7154
DOI
10.1108/14637150210425117
Publisher site
See Article on Publisher Site

Abstract

Based on organizational theory, a contingency model of quality management practices is proposed, whereby quality management orientation, process choice, and environmental uncertainty are the contextualizing variables. The model posits that to maximize quality and firm performance, quality management practices must be congruent with the particular situation within which the firm finds itself. Thus, no one set of quality management practices can be implemented and be expected to increase performance in all environments. The model suggests reasons for quality management program failures found in recent research and the popular press. Research propositions and implications are discussed.

Journal

Business Process Management JournalEmerald Publishing

Published: May 1, 2002

Keywords: Quality management; Uncertainty; Process; Organization theory

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