Develops an earlier discussion in which the authors argued that the public library service fails in a number of ways to provide an effective service to the full‐time employed. Suggests the characteristics of an effective service for such a market segment using the marketing mix framework. The methods examined concentrate on distribution systems which have the potential to minimize cost to the consumer and to maximize timeliness and convenience of location. Contends that such methods fall into three main categories: in‐house, outreach and remote access. Examines these three categories of service for their suitability, and considers funding, methods of publicity and the control processes necessary to continuity of service effectiveness.
Library Management – Emerald Publishing
Published: Aug 1, 1997
Keywords: Distribution systems; Employees; Information services; Public libraries; Working hours
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