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Managing the Working Environment more Effectively

Managing the Working Environment more Effectively The role of the facilities manager can have an effect on thecustomer even though there is no direct contact. Increasingly, thecustomer is buying a relationship with the organisation, not just theproduct. In the long term the physical working environment has much tocontribute towards provision of good service to the end customer andthis is seen as an important aspect of the internal culture in creatingthe atmosphere in which the relationship can flourish. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Facilities Emerald Publishing

Managing the Working Environment more Effectively

Facilities , Volume 9 (10): 3 – Oct 1, 1991

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0263-2772
DOI
10.1108/EUM0000000002163
Publisher site
See Article on Publisher Site

Abstract

The role of the facilities manager can have an effect on thecustomer even though there is no direct contact. Increasingly, thecustomer is buying a relationship with the organisation, not just theproduct. In the long term the physical working environment has much tocontribute towards provision of good service to the end customer andthis is seen as an important aspect of the internal culture in creatingthe atmosphere in which the relationship can flourish.

Journal

FacilitiesEmerald Publishing

Published: Oct 1, 1991

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