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Managing the transition phases in the TQM journey: a system dynamics approach

Managing the transition phases in the TQM journey: a system dynamics approach For the survival and growth of an organization, it is important to understand the transition phases of different market scenarios. During the transition from one market scenario to another, effective strategic planning is needed to manage the performance of the organizations. The paper models different market scenarios leading to excellent and poor performance of the organizations. Policy experimentations have been conducted using system dynamics methodology. The results indicate that there is no quick fix to achieve the TQM maturity level. To sustain TQM maturity level, it is extremely important to handle the transition phases of different market scenarios effectively. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

Managing the transition phases in the TQM journey: a system dynamics approach

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656710410536554
Publisher site
See Article on Publisher Site

Abstract

For the survival and growth of an organization, it is important to understand the transition phases of different market scenarios. During the transition from one market scenario to another, effective strategic planning is needed to manage the performance of the organizations. The paper models different market scenarios leading to excellent and poor performance of the organizations. Policy experimentations have been conducted using system dynamics methodology. The results indicate that there is no quick fix to achieve the TQM maturity level. To sustain TQM maturity level, it is extremely important to handle the transition phases of different market scenarios effectively.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Jun 1, 2004

Keywords: Marketing environment; Strategic planning; Transport industry; Total quality management

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