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Managing the empowerment of employees to address issues of inter‐employee co‐operation, communication and work redesign

Managing the empowerment of employees to address issues of inter‐employee co‐operation,... This paper reports on the outcomes of a study in a service industry in which concept maps were used to facilitate the process of employees at all levels of an organisation discussing and negotiating work issues. The use of the maps in the discussions facilitated inter‐employee co‐operation and communication. Specifically the use of the maps assisted employees to understand the perspective of others, organise their own thoughts, keep on track during meetings, reduce confrontation in meetings, share information, and involve all participants. The authors include, as an example, a description of one of the nine cases in the study in which two employees redesign a component of their work, and in the process improve their working relationship, thus addressing issues of significance to both employees. The authors conclude that concept mapping is an innovative tool which can be used by employees at all levels of an organisation for co‐operative work redesign. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The Learning Organization Emerald Publishing

Managing the empowerment of employees to address issues of inter‐employee co‐operation, communication and work redesign

Kym Fraser; Joseph Novak
The Learning Organization , Volume 5 (3): 12 – Aug 1, 1998
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References (16)

Publisher
Emerald Publishing
Copyright
Copyright © 1998 MCB UP Ltd. All rights reserved.
ISSN
0969-6474
DOI
10.1108/09696479810223383
Publisher site
See Article on Publisher Site

Abstract

This paper reports on the outcomes of a study in a service industry in which concept maps were used to facilitate the process of employees at all levels of an organisation discussing and negotiating work issues. The use of the maps in the discussions facilitated inter‐employee co‐operation and communication. Specifically the use of the maps assisted employees to understand the perspective of others, organise their own thoughts, keep on track during meetings, reduce confrontation in meetings, share information, and involve all participants. The authors include, as an example, a description of one of the nine cases in the study in which two employees redesign a component of their work, and in the process improve their working relationship, thus addressing issues of significance to both employees. The authors conclude that concept mapping is an innovative tool which can be used by employees at all levels of an organisation for co‐operative work redesign.

Journal

The Learning Organization – Emerald Publishing

Published: Aug 1, 1998

Keywords: Communications; Empowerment; Learning; Work design

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