Purpose – To present the process of creating the quality management system of the Kuopio University Library (Finland) and its auditing. Design/methodology/approach – Case study of the Library's quality management system's building process, with some survey‐based material. Findings – The European Union has decided that some kind of quality management system should be established in its higher education institutions. This sets new challenges for the university libraries. The paper presents the fact that quality management can be used as a tool for leadership within the Library, improving the Library's processes and marketing the Library within the University. Research limitations/implications – The paper is based on conditions in Finland. Practical implications – The paper gives an example of what implications national and international higher‐education policies have on a university library. Originality/value – The paper provides a model for quality management and quality system documentation.
Library Management – Emerald Publishing
Published: Oct 1, 2005
Keywords: University libraries; Quality management; Auditing; Quality systems; Document management; Finland
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