Managing library processes: collecting data and providing tailored services to end‐users

Managing library processes: collecting data and providing tailored services to end‐users Purpose – To present the process of creating the quality management system of the Kuopio University Library (Finland) and its auditing. Design/methodology/approach – Case study of the Library's quality management system's building process, with some survey‐based material. Findings – The European Union has decided that some kind of quality management system should be established in its higher education institutions. This sets new challenges for the university libraries. The paper presents the fact that quality management can be used as a tool for leadership within the Library, improving the Library's processes and marketing the Library within the University. Research limitations/implications – The paper is based on conditions in Finland. Practical implications – The paper gives an example of what implications national and international higher‐education policies have on a university library. Originality/value – The paper provides a model for quality management and quality system documentation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Library Management Emerald Publishing

Managing library processes: collecting data and providing tailored services to end‐users

Loading next page...
 
/lp/emerald-publishing/managing-library-processes-collecting-data-and-providing-tailored-GYaZKS8E5P
Publisher
Emerald Publishing
Copyright
Copyright © 2005 Emerald Group Publishing Limited. All rights reserved.
ISSN
0143-5124
DOI
10.1108/01435120510631774
Publisher site
See Article on Publisher Site

Abstract

Purpose – To present the process of creating the quality management system of the Kuopio University Library (Finland) and its auditing. Design/methodology/approach – Case study of the Library's quality management system's building process, with some survey‐based material. Findings – The European Union has decided that some kind of quality management system should be established in its higher education institutions. This sets new challenges for the university libraries. The paper presents the fact that quality management can be used as a tool for leadership within the Library, improving the Library's processes and marketing the Library within the University. Research limitations/implications – The paper is based on conditions in Finland. Practical implications – The paper gives an example of what implications national and international higher‐education policies have on a university library. Originality/value – The paper provides a model for quality management and quality system documentation.

Journal

Library ManagementEmerald Publishing

Published: Oct 1, 2005

Keywords: University libraries; Quality management; Auditing; Quality systems; Document management; Finland

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off