Argues that the amount and complexity of paperwork is increasing, yet investment in replacing manual recordkeeping systems is often a low priority. Highlights the experience of Presswork Metals Ltd, which has invested in IT as part of an integrated TQM strategy. Quotes senior managers and charts the progress of the companys TQM approach, including employee involvement, training and customersupplier relationships. Concludes that what the company is doing is nothing new, but simply adopting to best advantage the benefits of IT.
The TQM Magazine – Emerald Publishing
Published: Apr 1, 1991