Managing Information

Managing Information Argues that the amount and complexity of paperwork is increasing, yet investment in replacing manual recordkeeping systems is often a low priority. Highlights the experience of Presswork Metals Ltd, which has invested in IT as part of an integrated TQM strategy. Quotes senior managers and charts the progress of the companys TQM approach, including employee involvement, training and customersupplier relationships. Concludes that what the company is doing is nothing new, but simply adopting to best advantage the benefits of IT. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789110032232
Publisher site
See Article on Publisher Site

Abstract

Argues that the amount and complexity of paperwork is increasing, yet investment in replacing manual recordkeeping systems is often a low priority. Highlights the experience of Presswork Metals Ltd, which has invested in IT as part of an integrated TQM strategy. Quotes senior managers and charts the progress of the companys TQM approach, including employee involvement, training and customersupplier relationships. Concludes that what the company is doing is nothing new, but simply adopting to best advantage the benefits of IT.

Journal

The TQM MagazineEmerald Publishing

Published: Apr 1, 1991

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