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Managing for excellence in the telecommunication industry

Managing for excellence in the telecommunication industry Provides a brief history of the telecommunications industry before concentrating on today’s competitors and their products. Introduces AT&T and US West and attempts to compare the two in terms of managing excellence. Looks at factors called “a bias for action”, “value driven’, “stick to knitting”, “close to the customer”, “autonomy and entrepreneurship”, “productivity through people”, “simple from”, “lean staff” and “simultaneous loose‐tight properties”. Speculates on the future direction of these companies. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Management Research News Emerald Publishing

Managing for excellence in the telecommunication industry

Leonard F. Polak; Brian H. Kleiner
Management Research News , Volume 23 (7/8): 4 – Jul 1, 2000
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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0140-9174
DOI
10.1108/01409170010782352
Publisher site
See Article on Publisher Site

Abstract

Provides a brief history of the telecommunications industry before concentrating on today’s competitors and their products. Introduces AT&T and US West and attempts to compare the two in terms of managing excellence. Looks at factors called “a bias for action”, “value driven’, “stick to knitting”, “close to the customer”, “autonomy and entrepreneurship”, “productivity through people”, “simple from”, “lean staff” and “simultaneous loose‐tight properties”. Speculates on the future direction of these companies.

Journal

Management Research News – Emerald Publishing

Published: Jul 1, 2000

Keywords: Telecommunications; Organizational performance; Competitive strategy

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