Purpose – Thai domestic automotive parts companies have to manage their technology and human resources effectively and efficiently. This paper attempts to identify the key factors for management of their technology and human resources. Design/methodology/approach – Questionnaires were sent to, and interviews conducted in, Thai domestic automotive parts companies. Findings – Enhancement of employee support is useful for domestic companies and there are significant differences among companies of Tier 1 or 2 and Tier 3 in quality management and the number of proprietary and management technologies adopted. Practical implications – It can be said that Thai domestic automotive parts companies should adopt higher level quality management tools as well as more proprietary and management technologies in order to raise their technology level. Originality/value – The paper analyzes the responses of questionnaires directly mailed to Thai domestic automotive parts companies and direct interviews to some of them. It was found that Thai domestic automotive parts companies have to enhance employee support and to improve their technology level to increase their product quality.
Journal of Advances in Management Research – Emerald Publishing
Published: Aug 28, 2009
Keywords: Human resource management; Quality management; Automotive components industry; Small to medium‐sized enterprises; Thailand