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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 0263-5577
- DOI
- 10.1108/02635570410561663
- Publisher site
- See Article on Publisher Site
Abstract
This paper investigates and addresses issues, problems and challenges that a regional company of a multinational corporation is facing in the implementation of IT‐platforms (SAP R/3) and the business process re‐engineering (BPR). While many organizations have reported significant improvement in business results from implementing SAP R/3 and BPR, others have failed or experienced various difficulties in achieving intended business and management results. This empirical study describes and discusses Siemens' experience in the process of implementation. The author argues that a holistic approach to IT management is needed, which recognises and emphasises active integration and interaction of strategy, business processes, management system and structure, and organizational culture.
Journal
Industrial Management & Data Systems – Emerald Publishing
Published: Oct 1, 2004
Keywords: Communication technologies; Business process re‐engineering; Australia