Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/malcolm-baldrige-national-quality-award-leadership-model-1ojMnIQ0nt
References (31)
-
R. Vokurka (2001)
Using the Baldrige criteria for personal quality improvementInd. Manag. Data Syst., 101
-
T. Omdahl
Inside the Baldrige Award guidelines category 2: information and analysis -
J. Hair (1972)
Multivariate data analysisInternational Statistical Review, 40
-
(1998)
A conversation with Curt W. Reimann on the background and future of the Baldrige Award -
N.J. Decarlo, W.K. Sterett
History of the Malcolm Baldrige National Quality Award -
Baldrige Award recipients share their expertise ” -
Gilbert Churchill (1979)
A Paradigm for Developing Better Measures of Marketing ConstructsJournal of Marketing Research, 16
-
R.L. Desatnick
Inside the Baldrige Award guidelines category 7: customer focus and satisfaction -
V. Prybutok, Marla Stafford (1997)
Using Baldrige criteria for self-assessment.Marketing health services, 17 1
-
A. Moreno, Víctor García-Morales, F. Montes (2005)
Learning during the quality management process: Antecedents and effects in service firmsInd. Manag. Data Syst., 105
-
John Tanner, R. Heady, Zhiwei Zhu (1995)
TQM payback experience in manufacturing firmsIndustrial Management and Data Systems, 95
-
Laura Dupont (1997)
The criteria: A looking glass to Americans' understanding of qualityQuality Progress, 30
-
(1995)
How do people use the Baldrige Award criteria -
Malcolm Baldrige National Quality Award : criteria for performance excellence ” -
Daniel Jordan (1994)
Using the Baldrige Criteria for Self AssessmentEngineering Management Journal, 6
-
K.E. Case, J.S. Bigelow
Inside the Baldrige Award guidelines category 6: quality and operational results -
R.L. Sullivan
Inside the Baldrige Award guidelines category 1: leadership -
Hung-Yi Wu, H. Wiebe, J. Politi (1997)
Self-Assessment of Total Quality Management ProgramsEngineering Management Journal, 9
-
M.S. Heaphy
Inside the Baldrige Award guidelines category 5: management of process quality -
S. Black, L. Porter (1996)
Identification of the Critical Factors of TQMDecision Sciences, 27
-
K. Sengupta, M. Zviran (1997)
Measuring user satisfaction in an outsourcing environmentIEEE Transactions on Engineering Management, 44
-
Larry Scheuermann, Zhiwei Zhu, S. Scheuermann (1997)
TQM success efforts: use more quantitative or qualitative tools?Industrial Management and Data Systems, 97
-
(1992)
A different look at the Baldrige Award -
C. Forza
Quality information systems and quality management: a reference model and associated measures for empirical research -
C. Forza (1995)
Quality information systems and quality managementIndustrial Management and Data Systems, 95
-
(1992)
Inside the Baldrige Award guidelines category 3: strategic quality planning -
10.1016/S0090-2616(98)90005-5
-
N. Leifield
Inside the Baldrige Award guidelines category 4: human resource development and management -
(1989)
The Baldrige Award: leading the way in quality initiatives -
F. Zahedi (1994)
Quality Information Systems -
V. Prybutok, A. Spink (1999)
Transformation of a health care information system: a self-assessment surveyIEEE Transactions on Engineering Management, 46
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 0263-5577
- DOI
- 10.1108/02635570410550223
- Publisher site
- See Article on Publisher Site
Abstract
In this study, a Malcolm Baldrige National Quality Award (MBNQA) criteria‐based survey was used to assess the quality status of organizations that employ quality professionals. The objective was to focus on the relationship between leadership (LS), information and analysis, human resource planning, process quality, and customer focus. The result was the development of an MBNQA‐based model that demonstrated the relationship between executive LS and the MBNQA factors.
Journal
Industrial Management & Data Systems – Emerald Publishing
Published: Sep 1, 2004
Keywords: Baldrige Award; Leadership; Modelling; Quality assessment