Purpose – The purpose of this paper is to reflect on past liaison library practice to make sense of student information‐seeking behavior. Experiential data created from liaison consultations was used to gain student perspectives. Liaison consultations enhance student experiences and provide strategic benefits for academic libraries to counter perceived under‐utilization of information services in general. Design/methodology/approach – Grounded theory framed the study and thematic analysis was applied to liaison librarian consultation notes representing 25 years of past practice. Themes that characterize information‐seeking behaviors were noted and used to help explain student behavior. Findings – Despite significant changes in information formats, the pervasive use of internet technology, and student searching habits, the key finding is that students will continue to consult with librarians to the extent that they find the experience useful. Both parties contribute and define the reference consultation to help formulate productive information‐seeking behaviors. Originality/value – Analyzing evidence through the lens of reflection and the use of unobtrusive methods provided useful insights into the roles that librarians and students play in the consultation process. The findings suggest that information‐searching behaviors can be influenced and shaped to produce successful searching outcomes. Several recommendations for strengthening library practice are provided.
New Library World – Emerald Publishing
Published: Nov 15, 2013
Keywords: Academic libraries; Reflective practice; Information‐seeking behavior; Sense‐making
It’s your single place to instantly
discover and read the research
that matters to you.
Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.
All for just $49/month
Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly
Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.
Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.
Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.
All the latest content is available, no embargo periods.
“Hi guys, I cannot tell you how much I love this resource. Incredible. I really believe you've hit the nail on the head with this site in regards to solving the research-purchase issue.”Daniel C.
“Whoa! It’s like Spotify but for academic articles.”@Phil_Robichaud
“I must say, @deepdyve is a fabulous solution to the independent researcher's problem of #access to #information.”@deepthiw
“My last article couldn't be possible without the platform @deepdyve that makes journal papers cheaper.”@JoseServera