Making sense of liaison consultations: using reflection to understand information‐seeking behavior

Making sense of liaison consultations: using reflection to understand information‐seeking behavior Purpose – The purpose of this paper is to reflect on past liaison library practice to make sense of student information‐seeking behavior. Experiential data created from liaison consultations was used to gain student perspectives. Liaison consultations enhance student experiences and provide strategic benefits for academic libraries to counter perceived under‐utilization of information services in general. Design/methodology/approach – Grounded theory framed the study and thematic analysis was applied to liaison librarian consultation notes representing 25 years of past practice. Themes that characterize information‐seeking behaviors were noted and used to help explain student behavior. Findings – Despite significant changes in information formats, the pervasive use of internet technology, and student searching habits, the key finding is that students will continue to consult with librarians to the extent that they find the experience useful. Both parties contribute and define the reference consultation to help formulate productive information‐seeking behaviors. Originality/value – Analyzing evidence through the lens of reflection and the use of unobtrusive methods provided useful insights into the roles that librarians and students play in the consultation process. The findings suggest that information‐searching behaviors can be influenced and shaped to produce successful searching outcomes. Several recommendations for strengthening library practice are provided. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png New Library World Emerald Publishing

Making sense of liaison consultations: using reflection to understand information‐seeking behavior

New Library World, Volume 114 (11/12): 15 – Nov 15, 2013

Loading next page...
 
/lp/emerald-publishing/making-sense-of-liaison-consultations-using-reflection-to-understand-yKHMVW140T
Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
0307-4803
DOI
10.1108/NLW-04-2013-0036
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to reflect on past liaison library practice to make sense of student information‐seeking behavior. Experiential data created from liaison consultations was used to gain student perspectives. Liaison consultations enhance student experiences and provide strategic benefits for academic libraries to counter perceived under‐utilization of information services in general. Design/methodology/approach – Grounded theory framed the study and thematic analysis was applied to liaison librarian consultation notes representing 25 years of past practice. Themes that characterize information‐seeking behaviors were noted and used to help explain student behavior. Findings – Despite significant changes in information formats, the pervasive use of internet technology, and student searching habits, the key finding is that students will continue to consult with librarians to the extent that they find the experience useful. Both parties contribute and define the reference consultation to help formulate productive information‐seeking behaviors. Originality/value – Analyzing evidence through the lens of reflection and the use of unobtrusive methods provided useful insights into the roles that librarians and students play in the consultation process. The findings suggest that information‐searching behaviors can be influenced and shaped to produce successful searching outcomes. Several recommendations for strengthening library practice are provided.

Journal

New Library WorldEmerald Publishing

Published: Nov 15, 2013

Keywords: Academic libraries; Reflective practice; Information‐seeking behavior; Sense‐making

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off