PurposeThis paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.Design/methodology/approachThis briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.FindingsThere is a truth universally acknowledged by customers on the wrong end of a corporate crisis, which is, no matter how big the problem caused, the organization in charge will not tell you what on earth is going on. Whether it is a delayed flight, denied access to a bank account or a cancelled train, there always seems to be an inherent reluctance on behalf of corporations to tell consumers what the problem is and keep open those lines of communication.Originality/valueThe briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.
Strategic Direction – Emerald Publishing
Published: Feb 11, 2019
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