Analyses the system of work in the maintenance departments of 59 Saudi industries and services. The sample includes 13 manufacturing, 12 metals, nine chemical and 25 other industries and services. The data were collected by a specially designed survey. Results show that maintenance departments employ 26 per cent of the workforce. Only 11 per cent of the maintenance staff is Saudi. Most maintenance work (83 per cent) is done in‐house. Contracting‐out maintenance work is not yet a major activity. Generally, management is aware of what should be done but is shy of doing it. Managers are aware of standard times, preventive maintenance (PM), PM frequencies, etc. The system of work, however, reflects largely the manager′s personal style. Preparation of adequate reports on performance and cost is visibly lagging behind. Top management is supportive of maintenance department needs. Problems faced reflect preoccupation with spare parts acquisition and lack of qualified manpower rather than lack of funds or top management support.
International Journal of Operations & Production Management – Emerald Publishing
Published: Jul 1, 1994
Keywords: Maintenance; Managers; Preventive maintenance; Questionnaires; Spare parts
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