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Maintaining quality through evolving strategy: the TVS Partnership

Maintaining quality through evolving strategy: the TVS Partnership In 1993, the TVS Partnership Proprietary Limited (TVS) was the first small business to be awarded the prestigious Australian Quality Award (AQA). TVS's core business is a small architectural and landscape firm. This case study traces the firm over time, both before and after winning the award. Since 1993, TVS has been successful in improving its quality, despite adverse industry trends. It has grown and diversified into new areas, e.g. hotel management, and property development, and has developed an innovative approach to building management. While successful, the company and its directors wrestle with various growth and operations-related issues. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial Management & Data Systems Emerald Publishing

Maintaining quality through evolving strategy: the TVS Partnership

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0263-5577
DOI
10.1108/02635570010291793
Publisher site
See Article on Publisher Site

Abstract

In 1993, the TVS Partnership Proprietary Limited (TVS) was the first small business to be awarded the prestigious Australian Quality Award (AQA). TVS's core business is a small architectural and landscape firm. This case study traces the firm over time, both before and after winning the award. Since 1993, TVS has been successful in improving its quality, despite adverse industry trends. It has grown and diversified into new areas, e.g. hotel management, and property development, and has developed an innovative approach to building management. While successful, the company and its directors wrestle with various growth and operations-related issues.

Journal

Industrial Management & Data SystemsEmerald Publishing

Published: Jun 1, 2000

Keywords: Quality; Awards; Australia; Professional service firms; Case studies

References