M‐learning: next generation hotel training system

M‐learning: next generation hotel training system Purpose – This paper aims to explore whether there is a need for a mobile learning (M‐learning) system and what types of mobile applications will be appropriate for each department at a hotel. It focuses on addressing three key questions: how can a hotel utilize mobile devices for training purposes in each area? What kinds of features or functions would hotel employees like to see on the mobile device? Are there any differences in the M‐learning acceptance level of the participants based on their demographic factors or previous experience with mobile usage? Design/methodology/approach – Ten experts in the hospitality academia and industry participated in this qualitative research. This study used snowball sampling as a selection strategy. Findings – This study found there are various ways to utilize mobile devices for hotel employee training in different departments. Housekeeping, room service, restaurant, and other customer‐service sectors were suggested as good areas to use mobile devices for training. Beyond this suggestion about proper departments for M‐learning, this study uncovered a number of interesting applications for each department. Research limitations/implications – This is an exploratory study conducted in a research area where a few scholarly works exist. Since this study uses a qualitative approach, future research should conduct an experimental study or a survey with hotel major students or hotel employees to obtain more generalizable results. Originality/value – As the literature review reveals, very few studies have investigated the M‐learning adoption and even fewer studies have empirically tested an individual's perceptions that can explain the adoption of mobile devices for hotel employee training. This study develops a research framework and suggests appropriate determinants of M‐learning adoption for future studies. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Hospitality and Tourism Technology Emerald Publishing

M‐learning: next generation hotel training system

Loading next page...
 
/lp/emerald-publishing/m-learning-next-generation-hotel-training-system-CYLtisoDgA
Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1757-9880
DOI
10.1108/17579881111112395
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to explore whether there is a need for a mobile learning (M‐learning) system and what types of mobile applications will be appropriate for each department at a hotel. It focuses on addressing three key questions: how can a hotel utilize mobile devices for training purposes in each area? What kinds of features or functions would hotel employees like to see on the mobile device? Are there any differences in the M‐learning acceptance level of the participants based on their demographic factors or previous experience with mobile usage? Design/methodology/approach – Ten experts in the hospitality academia and industry participated in this qualitative research. This study used snowball sampling as a selection strategy. Findings – This study found there are various ways to utilize mobile devices for hotel employee training in different departments. Housekeeping, room service, restaurant, and other customer‐service sectors were suggested as good areas to use mobile devices for training. Beyond this suggestion about proper departments for M‐learning, this study uncovered a number of interesting applications for each department. Research limitations/implications – This is an exploratory study conducted in a research area where a few scholarly works exist. Since this study uses a qualitative approach, future research should conduct an experimental study or a survey with hotel major students or hotel employees to obtain more generalizable results. Originality/value – As the literature review reveals, very few studies have investigated the M‐learning adoption and even fewer studies have empirically tested an individual's perceptions that can explain the adoption of mobile devices for hotel employee training. This study develops a research framework and suggests appropriate determinants of M‐learning adoption for future studies.

Journal

Journal of Hospitality and Tourism TechnologyEmerald Publishing

Published: Mar 22, 2011

Keywords: Training; Hospitality management; Productivity rate; Hotels

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off