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Logistics Value: Definition, Process and Measurement

Logistics Value: Definition, Process and Measurement Most logistics professionals and academics agree that logistics is an essential function within business. Furthermore, there has been a trend over the last few years to consider logistics as a process that creates value. While the terms value and value‐added have experienced popular usage, they are neither clearly defined nor accurately measured. A primary goal of this article is to clarify these definitions, in the context of how value is created by logistics. Based on empirical research, definitions of value and value‐added are suggested that are founded upon and related to the perspectives of practicing managers. Following a brief literature review, details are provided about the objectives and methodology of the research that was conducted. Last, managerial implications and the key messages for both logistics managers and researchers are presented. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The International Journal of Logistics Management Emerald Publishing

Logistics Value: Definition, Process and Measurement

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0957-4093
DOI
10.1108/09574090010806173
Publisher site
See Article on Publisher Site

Abstract

Most logistics professionals and academics agree that logistics is an essential function within business. Furthermore, there has been a trend over the last few years to consider logistics as a process that creates value. While the terms value and value‐added have experienced popular usage, they are neither clearly defined nor accurately measured. A primary goal of this article is to clarify these definitions, in the context of how value is created by logistics. Based on empirical research, definitions of value and value‐added are suggested that are founded upon and related to the perspectives of practicing managers. Following a brief literature review, details are provided about the objectives and methodology of the research that was conducted. Last, managerial implications and the key messages for both logistics managers and researchers are presented.

Journal

The International Journal of Logistics ManagementEmerald Publishing

Published: Jul 1, 2000

Keywords: Logistics; Value added; Customer service; Customer satisfaction

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