Logistics outsourcing in China: the manufacturer‐cum‐supplier perspective

Logistics outsourcing in China: the manufacturer‐cum‐supplier perspective Purpose – This study aims to investigate differences among Chinese manufacturers‐cum‐suppliers in their logistics services provided to different local and foreign customers and assess the management areas that they must address in order to satisfy the logistics requirements of their customers. Design/methodology/approach – A questionnaire‐based survey was conducted amongst managers of manufacturing firms in four industries, automotive, telecommunication and computer, household appliance, and electronics, located in the Shanghai region of China. A five‐point Likert scale (1 – least important, 5 – most important) was used to measure the importance of services provided, and assess customer satisfaction level, impact on management of manufacturers, and difficulties and challenges faced by the manufacturers. Findings – The results indicate that foreign customers place significant emphasis on different services from those of their local counterparts. Results also indicate that many challenges need to be addressed by the manufacturers with respect to HR, customer service, and IT integration. A significant difference between manufacturers' satisfaction levels with local and foreign customers is also noticeable. Practical implications – Since third‐party logistics (3PL) industry in China is still in its infancy. Most of the Chinese manufacturing firms have to provide major logistics services to their customers. Hence further growth of the Chinese economy depends to a large extent on the ability of the manufacturing firms to provide efficient and effective logistics services. The findings of this study demonstrate that in order for the outsourced manufacturers in China to provide logistics services to local and foreign customers, they are required to restructure their organizations and adjust their operation strategies. Originality/value – This study is a rare attempt to discuss outsourced manufacturers in China in adjusting their logistics strategies and operations to meet the demands from both local and foreign customers after China's admission to the World Trade Organization. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Supply Chain Management: An International Journal Emerald Publishing

Logistics outsourcing in China: the manufacturer‐cum‐supplier perspective

Loading next page...
 
/lp/emerald-publishing/logistics-outsourcing-in-china-the-manufacturer-cum-supplier-0jjb4Q1kwR
Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1359-8546
DOI
10.1108/13598541111171156
Publisher site
See Article on Publisher Site

Abstract

Purpose – This study aims to investigate differences among Chinese manufacturers‐cum‐suppliers in their logistics services provided to different local and foreign customers and assess the management areas that they must address in order to satisfy the logistics requirements of their customers. Design/methodology/approach – A questionnaire‐based survey was conducted amongst managers of manufacturing firms in four industries, automotive, telecommunication and computer, household appliance, and electronics, located in the Shanghai region of China. A five‐point Likert scale (1 – least important, 5 – most important) was used to measure the importance of services provided, and assess customer satisfaction level, impact on management of manufacturers, and difficulties and challenges faced by the manufacturers. Findings – The results indicate that foreign customers place significant emphasis on different services from those of their local counterparts. Results also indicate that many challenges need to be addressed by the manufacturers with respect to HR, customer service, and IT integration. A significant difference between manufacturers' satisfaction levels with local and foreign customers is also noticeable. Practical implications – Since third‐party logistics (3PL) industry in China is still in its infancy. Most of the Chinese manufacturing firms have to provide major logistics services to their customers. Hence further growth of the Chinese economy depends to a large extent on the ability of the manufacturing firms to provide efficient and effective logistics services. The findings of this study demonstrate that in order for the outsourced manufacturers in China to provide logistics services to local and foreign customers, they are required to restructure their organizations and adjust their operation strategies. Originality/value – This study is a rare attempt to discuss outsourced manufacturers in China in adjusting their logistics strategies and operations to meet the demands from both local and foreign customers after China's admission to the World Trade Organization.

Journal

Supply Chain Management: An International JournalEmerald Publishing

Published: Sep 27, 2011

Keywords: China; Manufacturing firms; Logistics services; Outsourcing

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off