Access the full text.
Sign up today, get DeepDyve free for 14 days.
J. Goes, S. Park (1997)
INTERORGANIZATIONAL LINKS AND INNOVATION: THE CASE OF HOSPITAL SERVICESAcademy of Management Journal, 40
Colin Cheng, Dennis Krumwiede (2012)
The role of service innovation in the market orientation—new service performance linkageTechnovation, 32
Stefan Michel, Stephen Brown, A. Gallan (2007)
An expanded and strategic view of discontinuous innovations: deploying a service-dominant logicJournal of the Academy of Marketing Science, 36
G. Day (1994)
The Capabilities of Market-Driven OrganizationsJournal of Marketing, 58
S. Slater, John Narver (1998)
Customer‐led and market‐oriented: let's not confuse the twoStrategic Management Journal, 19
B. Wernerfelt (1984)
A Resource-Based View of the FirmSouthern Medical Journal, 5
H. Gatignon, J. Xuereb (1997)
Strategic Orientation of the Firm and New Product PerformanceJournal of Marketing Research, 34
Academy of Management Journal, 40
Christoph Lechner, Karolin Frankenberger, S. Floyd (2010)
Task Contingencies in the Curvilinear Relationships Between Intergroup Networks and Initiative PerformanceAcademy of Management Journal, 53
Heiko Gebauer, A. Gustafsson, Lars Witell (2011)
Competitive advantage through service differentiation by manufacturing companiesJournal of Business Research, 64
Daniel Levinthal, J. March (1993)
The myopia of learningSouthern Medical Journal, 14
J. Sweeney, G. Soutar, Janet Mccoll-Kennedy (2011)
The marketing practices-performance relationship in professional service firmsJournal of Service Management, 22
D. Lambert (1992)
Zero-inflacted Poisson regression, with an application to defects in manufacturingQuality Engineering, 37
J. March (1991)
Exploration and Exploitation in Organizational LearningOrganization Science, 2
P. Podsakoff, D. Organ (1986)
Self-Reports in Organizational Research: Problems and ProspectsJournal of Management, 12
G. Mendes, Maicon Oliveira, Eduardo Gomide, J. Nantes (2017)
Uncovering the structures and maturity of the new service development research field through a bibliometric study (1984-2014)Journal of Service Management, 28
J. March (1996)
Continuity and Change in Theories of Organizational ActionAdministrative Science Quarterly, 41
R. Thakur, Dena Hale (2013)
Service innovation: A comparative study of U.S. and Indian service firmsJournal of Business Research, 66
T. Baker, R. Nelson (2005)
Creating Something from Nothing: Resource Construction through Entrepreneurial BricolageAdministrative Science Quarterly, 50
Bernard Jaworski, Ajay Kohli (1993)
Market Orientation: Antecedents and ConsequencesJournal of Marketing, 57
M. Porter, L. Aike, S. West (1994)
Multiple Regression: Testing and Interpreting Interactions.The Statistician, 43
Amy Ostrom, M. Bitner, Stephen Brown, Kevin Burkhard, M. Goul, V. Smith-Daniels, H. Demirkan, E. Rabinovich (2010)
Moving Forward and Making a Difference: Research Priorities for the Science of ServiceJournal of Service Research, 13
Mary Benner, M. Tushman (2002)
Process Management and Technological Innovation: A Longitudinal Study of the Photography and Paint IndustriesAdministrative Science Quarterly, 47
Horace Melton, Michael Hartline (2010)
Customer and Frontline Employee Influence on New Service Development PerformanceJournal of Service Research, 13
P. Maglio, J. Spohrer (2008)
Fundamentals of service scienceJournal of the Academy of Marketing Science, 36
L. Menor, Mohan Tatikonda, Scott Sampson (2002)
New service development: areas for exploitation and explorationJournal of Operations Management, 20
K. Chen, Chun-Hsien Wang, Shi-Zheng Huang, G. Shen (2016)
Service innovation and new product performance: The influence of market-linking capabilities and market turbulenceInternational Journal of Production Economics, 172
C. Voss, J. Hsuan (2009)
Service Architecture and ModularityDecis. Sci., 40
Nils Ommen, Markus Blut, Christof Backhaus, David Woisetschläger (2016)
Toward a better understanding of stakeholder participation in the service innovation process: More than one path to successJournal of Business Research, 69
Pilar Carbonell, A. Rodríguez-Escudero, D. Pujari (2009)
Customer Involvement in New Service Development: An Examination of Antecedents and Outcomes*Journal of Product Innovation Management, 26
Neil Morgan, Rebecca Slotegraaf, Douglas Vorhies (2009)
Linking marketing capabilities with profit growthInternational Journal of Research in Marketing, 26
Sanjeev Agarwal, M. Erramilli, C. Dev (2003)
Market orientation and performance in service firms: role of innovationJournal of Services Marketing, 17
N. Subramanian, A. Gunasekaran, Yanan Gao (2016)
Innovative service satisfaction and customer promotion behaviour in the Chinese budget hotel: an empirical studyInternational Journal of Production Economics, 171
F. Rothaermel, David Deeds (2004)
Exploration and Exploitation Alliances in Biotechnology: A System of New Product DevelopmentStrategic Management Journal, 25
K. Zhou, C. Yim, D. Tse (2005)
The Effects of Strategic Orientations on Technology- and Market-Based Breakthrough InnovationsJournal of Marketing, 69
Anil Gupta, Ken Smith, C. Shalley (2006)
The interplay between exploration and exploitation.Academy of Management Journal, 49
A. Hidalgo, L. D'Alvano (2014)
Service innovation: Inward and outward related activities and cooperation modeJournal of Business Research, 67
S. Olavarrieta, R. Friedmann (2008)
Market orientation, knowledge-related resources and firm performanceJournal of Business Research, 61
P. Podsakoff, Scott MacKenzie, Jeong-Yeon Lee, Nathan Podsakoff (2003)
Common method biases in behavioral research: a critical review of the literature and recommended remedies.The Journal of applied psychology, 88 5
Mary Benner, M. Tushman (2003)
Exploitation, Exploration, and Process Management: The Productivity Dilemma RevisitedAcademy of Management Review, 28
R. Sitgreaves (1979)
Psychometric theory (2nd ed.).Psyccritiques, 24
L. Cronbach (1951)
Coefficient alpha and the internal structure of testsPsychometrika, 16
M. Mansury, J. Love (2008)
Innovation, productivity and growth in US business services: a firm-level analysisTechnovation, 28
D. Fan, Lin Cui, Yi Li, C. Zhu (2016)
Localized learning by emerging multinational enterprises in developed host countries: A fuzzy-set analysis of Chinese foreign direct investment in AustraliaInternational Business Review, 25
Jin Han, Namwoon Kim, R. Srivastava (1998)
Market Orientation and Organizational Performance: Is Innovation a Missing Link?Journal of Marketing, 62
Journal of Management Studies, 46
A. Lewin, C. Long, Timothy Carroll (1999)
The Coevolution of New Organizational FormsOrganization Science, 10
C. Fornell, D. Larcker (1981)
Evaluating structural equation models with unobservable variables and measurement error.Journal of Marketing Research, 18
F. Damanpour, C. Avellaneda (2009)
Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service OrganizationsIO: Productivity
R. Srivastava, Tasadduq Shervani, Liam Fahey (1998)
Market-Based Assets and Shareholder Value: A Framework for AnalysisJournal of Marketing, 62
a Dynamic Capabilities Perspective. Journal of Service Management, 21
C. McDermott, D. Prajogo (2012)
Service innovation and performance in SMEsInternational Journal of Operations & Production Management, 32
A. Paswan, Derrick D'Souza, Mohammadali Zolfagharian (2009)
Toward a Contextually Anchored Service Innovation TypologyDecis. Sci., 40
Adam Rapp, Kevin Trainor, Raj Agnihotri (2010)
Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technologyJournal of Business Research, 63
Rita McGrath (2001)
Exploratory Learning, Innovative Capacity, and Managerial OversightAcademy of Management Journal, 44
S. Matear, P. Osborne, Tony Garrett, B. Gray (2002)
How does market orientation contribute to service firm performanceEuropean Journal of Marketing, 36
D. Teece (2007)
Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performanceSouthern Medical Journal, 28
G. Avlonitis, P. Papastathopoulou, S. Gounaris (2001)
An empirically‐based typology of product innovativeness for new financial services: Success and failure scenariosJournal of Product Innovation Management, 18
G. Day (1990)
Market Driven Strategy: Processes for Creating Value
C. Hipp, H. Grupp (2005)
Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologiesResearch Policy, 34
J. Love, S. Roper, J. Bryson (2011)
Openness, knowledge, innovation and growth in UK business servicesResearch Policy, 40
Lars Witell, H. Snyder, A. Gustafsson, Paul Fombelle, P. Kristensson (2016)
Defining service innovation: A review and synthesisJournal of Business Research, 69
C. Storey, P. Cankurtaran, P. Papastathopoulou, E. Hultink (2016)
Success Factors for Service Innovation: A Meta‐AnalysisJournal of Product Innovation Management, 33
Justin Jansen, F. Bosch, H. Volberda (2006)
Exploratory Innovation, Exploitative Innovation and Peformance: Effects of Organizational Antecedents and Environmental ModeratorsMicroeconomic Theory eJournal
Michael Brady, J. Cronin, Richard Brand (2002)
Performance-only measurement of service quality: a replication and extensionJournal of Business Research, 55
European Journal of Marketing Of Alternative Mechanisms, 36
M. Åkesson, Per Skålén, B. Edvardsson, A. Stålhammar (2016)
Value proposition test-driving for service innovation: how frontline employees innovate value propositionsJournal of Service Theory and Practice, 26
B. Gray, S. Matear, K. Deans, Tony Garrett (2007)
Assessing Sources of Competitive Advantage in a Service-Dominant WorldAustralasian Marketing Journal, 15
M. Tushman, C. O'Reilly (1996)
Ambidextrous Organizations: Managing Evolutionary and Revolutionary ChangeCalifornia Management Review, 38
Jashen Chen, Hung-Tai Tsou, R. Ching (2011)
Co-production and its effects on service innovationIndustrial Marketing Management, 40
G. Lay, M. Schroeter, S. Biege (2009)
Service-based business concepts: A typology for business-to-business marketsEuropean Management Journal, 27
Renu Agarwal, W. Selen (2009)
Dynamic Capability Building in Service Value Networks for Achieving Service InnovationDecis. Sci., 40
Ina Drejer (2004)
Identifying innovation in surveys of services: A Schumpeterian perspectiveResearch Policy, 33
J. Barney (1991)
Firm Resources and Sustained Competitive AdvantageJournal of Management, 17
Lars Witell, Heiko Gebauer, E. Jaakkola, Wafa Hammedi, L. Patrício, H. Perks (2017)
A bricolage perspective on service innovationJournal of Business Research, 79
Neil Morgan, Douglas Vorhies, Charlotte Mason (2009)
Market orientation, marketing capabilities, and firm performanceSouthern Medical Journal, 30
T. Andreassen, Line Lervik-Olsen, G. Calabretta (2015)
Trend spotting and service innovationJournal of Service Theory and Practice, 25
Sue Halliday, P. Trott (2010)
Relational, interactive service innovation: building branding competenceMarketing Theory, 10
K. Möller, R. Rajala, M. Westerlund (2008)
Service Innovation Myopia? A New Recipe for Client-Provider Value CreationCalifornia Management Review, 50
Journal of Marketing Research, 25
Y. Zhang, Haiyang Li (2010)
Innovation search of new ventures in a technology cluster: the role of ties with service intermediariesSouthern Medical Journal, 31
G. Hult, D. Ketchen (2001)
Does market orientation matter?: a test of the relationship between positional advantage and performanceSouthern Medical Journal, 22
T. Fischer, Heiko Gebauer, M. Gregory, G. Ren, E. Fleisch (2010)
Exploitation or exploration in service business development? : Insights from a dynamic capabilities perspectiveJournal of Service Management, 21
Zeki Simsek, M. Lubatkin, J. Veiga, Richard Dino (2009)
The role of an entrepreneurially alert information system in promoting corporate entrepreneurshipJournal of Business Research, 62
T. Roehl, 伊丹 敬之 (1987)
Mobilizing invisible assets
PurposeHow in essence a firm’s service innovation affects its performance is always an intriguing and important issue to business researchers and practitioners. However little is known about the moderating effects of a firm’s approach to innovation and capability of marketing orientation that influence this aforementioned relationship and the underlying mechanisms. This paper aims to examine how ambidextrous innovation (exploration and exploitation innovation) and market orientation capabilities (market-sensing and customer-linking capabilities) can shape the relationship between service innovation and firm performance. Research model was developed based on theoretical foundation of the resource-based view and the rationed perspective.Design/methodology/approachUsing an original data set comprising 170 service-oriented firms from Taiwan, the authors found that ambidextrous innovation and market orientation capabilities can significantly enhance performance for service-oriented firms. The authors used the traditional ordinary least squares regression and the zero-inflated Poisson regression to test the five hypotheses.FindingsThe empirical results fully support the hypotheses that ambidextrous innovation and market orientation capabilities can significantly enhance firm performance. These results imply that the benefits of ambidextrous innovation and market orientation capabilities can coexist in a service innovation deployment and that these combined benefit firm performance.Originality/valueThe ambidextrous innovation and market orientation capabilities play catalytic roles during innovative service implementation in the service-oriented sectors. The roles of these factors have rarely been examined together before. Hence, this study addresses the gaps in current understanding and provides valuable insights, particularly in the context of the future service innovation deployment. In addition, the theoretical and managerial implications of the findings provide useful and valuable information for both the researchers and managers of the service-oriented.
Chinese Management Studies – Emerald Publishing
Published: Nov 6, 2017
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.