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Life after Deming

Life after Deming Focuses on organizational restructuring at Florida Power & Light in the USA, winner of the International Deming Prize for business excellence. Continues with an overview of the different ways in which the company has sought to keep implementing continuous improvement measures. Concludes with the company CEOs statement that winning the Deming is merely a stopping point in the ongoing journey of quality improvement. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Life after Deming

Delsanter, J.
Managing Service Quality , Volume 1 (6): 5 – Jun 1, 1991
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529110028887
Publisher site
See Article on Publisher Site

Abstract

Focuses on organizational restructuring at Florida Power & Light in the USA, winner of the International Deming Prize for business excellence. Continues with an overview of the different ways in which the company has sought to keep implementing continuous improvement measures. Concludes with the company CEOs statement that winning the Deming is merely a stopping point in the ongoing journey of quality improvement.

Journal

Managing Service Quality – Emerald Publishing

Published: Jun 1, 1991

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