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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 1467-8047
- DOI
- 10.1108/14678040410530340
- Publisher site
- See Article on Publisher Site
Abstract
The Internet is an integral part of library service that can take many forms – an extension of library collections and resources through licensed and/or digitized content, a gateway service through public access workstations, or as a means through which customers can interact with the library through such services as digital reference. Along with these evolving forms of electronic library services, there is a need to examine our ability to engage in a multi‐faceted assessment of network‐based information services and resources that includes input/output evaluation approaches as well as those grounded in service quality, outcomes, and other frameworks as determined by the data needs of the library. Information professionals, and those relying on information professionals, face a number of challenges in the networked information resources and services environment. Meeting these challenges requires a variety of issues and strategies for libraries to consider, particularly when engaging in evaluation activities.
Journal
Performance Measurement and Metrics – Emerald Publishing
Published: Apr 1, 2004
Keywords: Information services; Performance measurement (quality); Electronic document delivery; Public libraries; Academic libraries