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Levelling out the future

Levelling out the future Research carried out at the University of Manchester Institute of Science & Technology over a tenyear period has led to the authors identifying six levels of TQM adoption. The article examines all six in detail, moving from level one uncommitted, through to level six worldclass. Agues that the levels are not inevitable for every organization as it progresses through a TQM project, but they do indicate common characteristics and behaviour in relation to TQM. Focuses on Uncommitted, Drifters, Tool pushers, Improvers, Award winners and Worldclass organisations, giving examples of activity typical to each category. Concludes by inviting managers to consider the six levels of TQM adoption and place their organization in one of them. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Levelling out the future

The TQM Magazine , Volume 3 (6) – Jun 1, 1991

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References (2)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789110033970
Publisher site
See Article on Publisher Site

Abstract

Research carried out at the University of Manchester Institute of Science & Technology over a tenyear period has led to the authors identifying six levels of TQM adoption. The article examines all six in detail, moving from level one uncommitted, through to level six worldclass. Agues that the levels are not inevitable for every organization as it progresses through a TQM project, but they do indicate common characteristics and behaviour in relation to TQM. Focuses on Uncommitted, Drifters, Tool pushers, Improvers, Award winners and Worldclass organisations, giving examples of activity typical to each category. Concludes by inviting managers to consider the six levels of TQM adoption and place their organization in one of them.

Journal

The TQM MagazineEmerald Publishing

Published: Jun 1, 1991

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