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Lessons to be learnt

Lessons to be learnt Traces the development of a quality impetus in the Training and Employment Authority in Ireland. Considers how the focus on quality in a statesponsored organisation survived during a period of major change. Discusses the origins of the quality imperative and its implementation. Examines the constraints on the quality focus, and the quality initiatives. Asserts that the challenge was to integrate and rationalise these schemes. Contends that the adoption of quality as a core value of organisational culture is crucial to quality improvement. Concludes that experience indicates the need to develop ones own system, particularly for an organisation operating in the nonprofit public sector. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/EUM0000000003129
Publisher site
See Article on Publisher Site

Abstract

Traces the development of a quality impetus in the Training and Employment Authority in Ireland. Considers how the focus on quality in a statesponsored organisation survived during a period of major change. Discusses the origins of the quality imperative and its implementation. Examines the constraints on the quality focus, and the quality initiatives. Asserts that the challenge was to integrate and rationalise these schemes. Contends that the adoption of quality as a core value of organisational culture is crucial to quality improvement. Concludes that experience indicates the need to develop ones own system, particularly for an organisation operating in the nonprofit public sector.

Journal

Managing Service QualityEmerald Publishing

Published: Feb 1, 1991

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