Traditionally, clients’ expectations with regard to quality in construction works are ensured and upheld by building contracts. With the recent emergence of ISO 9000 quality management systems (QMS), however, the definition and assurance of quality have taken on a new dimension. Many contractors have since applied QMS in their organizations without understanding its intricate relationship with the building contract used. Examines the likely conflicts and compatibility between standard forms of building contract and QMS. An understanding of the possible legal obligations that may arise from adopting a QMS contractually will help contractors and clients protect their interests when defects arise.
Training for Quality – Emerald Publishing
Published: Dec 1, 1997
Keywords: Construction industry; Contracts; ISO 9000; Legal matters; Quality systems