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Legal and privacy issues surrounding customer databases and e‐merchant bankruptcies: reflections on Toysmart.com

Legal and privacy issues surrounding customer databases and e‐merchant bankruptcies: reflections... From a consumer perspective, the issue of personal, informational privacy is of growing concern as our society becomes more and more digitized. For businesses however, detailed customer information is a valuable and lucrative commodity. The latter is particularly true for online businesses with few tangible assets. In order to allay consumer privacy fears, some online businesses post privacy policies promising not to divulge customer information. Yet, when an online business files for bankruptcy, creditors will demand that the customer database be sold with other assets. This article examines the legal and privacy issues surrounding customer databases that arise when an online business files for bankruptcy http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial Management & Data Systems Emerald Publishing

Legal and privacy issues surrounding customer databases and e‐merchant bankruptcies: reflections on Toysmart.com

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References (18)

Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0263-5577
DOI
10.1108/02635570410525762
Publisher site
See Article on Publisher Site

Abstract

From a consumer perspective, the issue of personal, informational privacy is of growing concern as our society becomes more and more digitized. For businesses however, detailed customer information is a valuable and lucrative commodity. The latter is particularly true for online businesses with few tangible assets. In order to allay consumer privacy fears, some online businesses post privacy policies promising not to divulge customer information. Yet, when an online business files for bankruptcy, creditors will demand that the customer database be sold with other assets. This article examines the legal and privacy issues surrounding customer databases that arise when an online business files for bankruptcy

Journal

Industrial Management & Data SystemsEmerald Publishing

Published: Apr 1, 2004

Keywords: Privacy; Bankruptcy; Customer information; Online operation

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