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Lean talent acquisition: one team’s journey of improvement

Lean talent acquisition: one team’s journey of improvement Purpose – This paper aims to describe how lean performance improvement principles helped transform an integrated healthcare system’s talent acquisition team to best in class. Design/methodology/approach – Spectrum Health’s talent acquisition team is needed to change its functional processes to better achieve its recruitment goals. In 2013, the system’s talent acquisition and process improvement teams partnered to conduct a value stream analysis, followed by five rapid improvement events and project work. Structural and institutional changes were defined and implemented. Significant cultural change toward a philosophy of continuous improvement was accomplished through the use of managing for daily improvement huddles and other efforts. The focus throughout was on lean thinking, change management and achieving meaningful results. Findings – After the lean process implementation, time to fill for open positions was reduced by 10 per cent. The offer acceptance rate increased from 96 to 99.6 per cent, with fewer than 25 turndowns annually. Customer and candidate satisfaction has been maintained at above 90 per cent and operating in a culture of continuous improvement has spawned several additional benefits. Originality/value – Lean principles applied within human resources functions can drive significant business results. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Strategic HR Review Emerald Publishing

Lean talent acquisition: one team’s journey of improvement

Strategic HR Review , Volume 14 (5): 6 – Oct 12, 2015

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1475-4398
DOI
10.1108/SHR-07-2015-0056
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to describe how lean performance improvement principles helped transform an integrated healthcare system’s talent acquisition team to best in class. Design/methodology/approach – Spectrum Health’s talent acquisition team is needed to change its functional processes to better achieve its recruitment goals. In 2013, the system’s talent acquisition and process improvement teams partnered to conduct a value stream analysis, followed by five rapid improvement events and project work. Structural and institutional changes were defined and implemented. Significant cultural change toward a philosophy of continuous improvement was accomplished through the use of managing for daily improvement huddles and other efforts. The focus throughout was on lean thinking, change management and achieving meaningful results. Findings – After the lean process implementation, time to fill for open positions was reduced by 10 per cent. The offer acceptance rate increased from 96 to 99.6 per cent, with fewer than 25 turndowns annually. Customer and candidate satisfaction has been maintained at above 90 per cent and operating in a culture of continuous improvement has spawned several additional benefits. Originality/value – Lean principles applied within human resources functions can drive significant business results.

Journal

Strategic HR ReviewEmerald Publishing

Published: Oct 12, 2015

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