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Leading the way

Leading the way The use of quality improvement processes can yield major benefits to an organisation. This article looks at why some companies are failing to capitalise on this technique and suggests a phasedapproach to getting it right. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/eb059529
Publisher site
See Article on Publisher Site

Abstract

The use of quality improvement processes can yield major benefits to an organisation. This article looks at why some companies are failing to capitalise on this technique and suggests a phasedapproach to getting it right.

Journal

The TQM MagazineEmerald Publishing

Published: Apr 1, 1992

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