Important management practices that lead to the achievement of quality and high performance fall under the areas of leadership, information management, strategic planning, human resource management, product development, process management, and customer focus, which represent the principal focus areas of the Malcolm Baldrige National Quality Award criteria. Aims to identify the key practices that lead to competitive success from a process viewpoint, and provide examples from Baldrige winners and other leading companies.
Benchmarking for Quality Management & Technology – Emerald Publishing
Published: Dec 1, 1996
Keywords: Baldrige Award; Organizational performance; Quality
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