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Leadership strategies for enhancing employee commitment in TQM

Leadership strategies for enhancing employee commitment in TQM PurposeThe purpose of this paper is to show what motivational strategies can be applied to a successful implementation of total quality management (TQM) and how these support employee commitment.Design/methodology/approachThe relationship between intrinsic and extrinsic motivation to employee commitment is illustrated by presenting two case studies.FindingsExtrinsic motivation plays a role in enhancing normative commitment as a sense of indebtedness. Intrinsic motivation promotes a high level of normative commitment as moral duty and also a high level of affective commitment. Even if a TQM implementation project is not successful, the efforts to increase commitment are likely also have a cultural impact.Originality/valueThe presented framework helps senior executives motivate employees properly to support organizational commitment and also the success of TQM implementation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Management Development Emerald Publishing

Leadership strategies for enhancing employee commitment in TQM

Journal of Management Development , Volume 38 (6): 9 – Jul 8, 2019

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References (15)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0262-1711
DOI
10.1108/JMD-02-2019-0056
Publisher site
See Article on Publisher Site

Abstract

PurposeThe purpose of this paper is to show what motivational strategies can be applied to a successful implementation of total quality management (TQM) and how these support employee commitment.Design/methodology/approachThe relationship between intrinsic and extrinsic motivation to employee commitment is illustrated by presenting two case studies.FindingsExtrinsic motivation plays a role in enhancing normative commitment as a sense of indebtedness. Intrinsic motivation promotes a high level of normative commitment as moral duty and also a high level of affective commitment. Even if a TQM implementation project is not successful, the efforts to increase commitment are likely also have a cultural impact.Originality/valueThe presented framework helps senior executives motivate employees properly to support organizational commitment and also the success of TQM implementation.

Journal

Journal of Management DevelopmentEmerald Publishing

Published: Jul 8, 2019

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