Purpose – The purpose of this paper is to examine Gerry Robinson's television series and what lessons the Department of Health might learn from it. Design/methodology/approach – The paper reviews the recent TV series and draws conclusions from it. Findings – It is apparent that more might well be achieved by NHS managers leading change via active involvement at the “coal face”. Such a transition would improve morale and would be a move towards establishing an innovative learning culture within NHS organisations. A companion article provides the same service on improving hospital through‐put. Originality/value – Some useful lessons for the Department of Health are presented.
Leadership in Health Services – Emerald Publishing
Published: Jul 18, 2008
Keywords: Leadership; National Health Service; Health services; Managers; Learning; Organizational culture