Purpose – The purpose of this succinct discussion paper is to dissect the recent excellent BBC2 TV series to put on record those emergent lessons from which NHS hospitals may well learn. The emphasis is on development of a framework and culture for health care delivery innovation from within. Design/methodology/approach – This short paper, one of a series, extracts the key emerging issues and learning opportunities from the perspective of hospital practice as observed from the logistician viewpoint. Findings – Opinion regarding the outcomes of the documentary has been divided both within the health care sector and the public domain. However, it did raise debate and identified issues about leadership which could be relevant for any large organisation within the world and particularly within health care. Originality/value – The first of these series of papers is brief, to the point, and highly relevant for health care delivery at an international level.
Leadership in Health Services – Emerald Publishing
Published: May 2, 2008
Keywords: Television; Hospitals; National Health Service; Learning
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