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Knowledge risk management in the public sector: insights into a Swedish municipality

Knowledge risk management in the public sector: insights into a Swedish municipality This study aims to contribute to the understanding of knowledge risk management (KRM) and a range of related knowledge management practices in the public sector through a case study conducted in a Swedish municipality.Design/methodology/approachA single case study was conducted in a Swedish municipality involving two offices. Data were collected through an online survey, group interviews and group exercises involving members of the offices who represented different functions, roles and age groups.FindingsThe findings underline the need for a systematic approach to KRM for being in a position to continuously deliver the municipality’s products and services, specifically against the knowledge challenges ahead. In addition, the authors identified a number of internal and external factors that are challenging KRM.Research limitations/implicationsData were collected from a single case study, to generalize the findings future research should study additional local governments.Practical implicationsA holistic KRM framework is proposed intended to help managers tackle present and future challenges in the public sector.Originality/valueThe study contributes to the underdeveloped field of KRM by providing insights into KRM and KRM-related activities found in a Swedish municipality. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Knowledge Management Emerald Publishing

Knowledge risk management in the public sector: insights into a Swedish municipality

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References (51)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1367-3270
DOI
10.1108/jkm-12-2017-0558
Publisher site
See Article on Publisher Site

Abstract

This study aims to contribute to the understanding of knowledge risk management (KRM) and a range of related knowledge management practices in the public sector through a case study conducted in a Swedish municipality.Design/methodology/approachA single case study was conducted in a Swedish municipality involving two offices. Data were collected through an online survey, group interviews and group exercises involving members of the offices who represented different functions, roles and age groups.FindingsThe findings underline the need for a systematic approach to KRM for being in a position to continuously deliver the municipality’s products and services, specifically against the knowledge challenges ahead. In addition, the authors identified a number of internal and external factors that are challenging KRM.Research limitations/implicationsData were collected from a single case study, to generalize the findings future research should study additional local governments.Practical implicationsA holistic KRM framework is proposed intended to help managers tackle present and future challenges in the public sector.Originality/valueThe study contributes to the underdeveloped field of KRM by providing insights into KRM and KRM-related activities found in a Swedish municipality.

Journal

Journal of Knowledge ManagementEmerald Publishing

Published: May 29, 2020

Keywords: Public sector

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