Two main approaches to knowledge management (KM) have been followed by early adopters of the principle: the process-centred approach, that mainly treats KM as a social communication process; and the product-centred approach, that focuses on knowledge artefacts, their creation, storage and reuse in computer-based corporate memories. This distinction is evident not only in KM implementations in companies, but also in supporting methodologies and tools. This paper presents the Know-Net solution that aims to innovatively fuse the process-centred approach with the product-centred approach by developing a knowledge asset-centric design. The Know-Net solution includes a theoretical framework, a corporate transformation and measurement method and a software tool.
Journal of Knowledge Management – Emerald Publishing
Published: Mar 1, 2001
Keywords: Knowledge processes; Implementation; Methodology; Information technology
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