Knowledge modelling in weakly‐structured business processes

Knowledge modelling in weakly‐structured business processes In this paper we present a new approach for integrating knowledge management and business process management. We focus on the modelling of weakly‐structured knowledge‐intensive business processes. We develop a framework for modelling this type of processes that explicitly considers knowledge‐related tasks and knowledge objects and present a workflow tool that is an implementation of our theoretical meta‐model. As an example, we sketch one case study, the process for granting full old age pension as it is performed in the Greek Social Security Institution. Finally we briefly describe some related approaches and compare them to our work and draw the main conclusions and further research directions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Knowledge Management Emerald Publishing

Knowledge modelling in weakly‐structured business processes

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Publisher
Emerald Publishing
Copyright
Copyright © 2003 MCB UP Ltd. All rights reserved.
ISSN
1367-3270
DOI
10.1108/13673270310477261
Publisher site
See Article on Publisher Site

Abstract

In this paper we present a new approach for integrating knowledge management and business process management. We focus on the modelling of weakly‐structured knowledge‐intensive business processes. We develop a framework for modelling this type of processes that explicitly considers knowledge‐related tasks and knowledge objects and present a workflow tool that is an implementation of our theoretical meta‐model. As an example, we sketch one case study, the process for granting full old age pension as it is performed in the Greek Social Security Institution. Finally we briefly describe some related approaches and compare them to our work and draw the main conclusions and further research directions.

Journal

Journal of Knowledge ManagementEmerald Publishing

Published: May 1, 2003

Keywords: Business process re‐engineering; Knowledge management; Modelling

References

  • Software tools supporting business process analysis and modelling
    Yu, B.; Wright, T.D.

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