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Knowledge management technologies and organizational performance: a meta-analytic study

Knowledge management technologies and organizational performance: a meta-analytic study This meta-analytic study tries to synthesize the mixed relationships between knowledge management technologies (KMT) and organizational performance as well as aims to explore the impacts of contextual elements, such as national culture, economy and industries, on these relationships.Design/methodology/approachFindings on various subjects from 40 previous empirical studies were examined using meta-analysis.FindingsIt was found that KMT are positively related to overall organizational performance as well as financial and nonfinancial performance and that the relationship between KMT and financial performance is stronger in developing economies than in developed economies.Practical implicationsIt helps practitioners better understand the role of KMT in organizational performance in various contexts and provides practical suggestions for KMT implementation.Originality/valueAs the first meta-analytic study to address the generalizability of KMT–organizational performance relationships, this paper offers an improved understanding of the benefits of KMT. It also expands knowledge about how contextual issues related to national culture, economies and industries affect KMT payoffs. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial Management & Data Systems Emerald Publishing

Knowledge management technologies and organizational performance: a meta-analytic study

Industrial Management & Data Systems , Volume 123 (2): 23 – Feb 27, 2023

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References (100)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0263-5577
DOI
10.1108/imds-02-2022-0121
Publisher site
See Article on Publisher Site

Abstract

This meta-analytic study tries to synthesize the mixed relationships between knowledge management technologies (KMT) and organizational performance as well as aims to explore the impacts of contextual elements, such as national culture, economy and industries, on these relationships.Design/methodology/approachFindings on various subjects from 40 previous empirical studies were examined using meta-analysis.FindingsIt was found that KMT are positively related to overall organizational performance as well as financial and nonfinancial performance and that the relationship between KMT and financial performance is stronger in developing economies than in developed economies.Practical implicationsIt helps practitioners better understand the role of KMT in organizational performance in various contexts and provides practical suggestions for KMT implementation.Originality/valueAs the first meta-analytic study to address the generalizability of KMT–organizational performance relationships, this paper offers an improved understanding of the benefits of KMT. It also expands knowledge about how contextual issues related to national culture, economies and industries affect KMT payoffs.

Journal

Industrial Management & Data SystemsEmerald Publishing

Published: Feb 27, 2023

Keywords: Knowledge management; Information technology; Organizational performance; Meta-analysis; National culture

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