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Knowledge management is dead: long live records management

Knowledge management is dead: long live records management States that, for over a decade, knowledge management (KM) has been viewed as the way forward for information management and that it has become associated with Internet technology. Reveals that experience showed that KM projects were too often attempts by information communication technology (ICT) departments to prove that they understood how information was used by their businesses when in fact and they did not. Proposes that KM did not achieve what it set out to do because it is expensive and is not functionally straightforward, creating poorly understood operational problems. Concludes that records management is now emerging as the preferred tool for information storage because it is easily understood by all, relatively low cost, highly adaptable and low in staffing costs. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Records Management Journal Emerald Publishing

Knowledge management is dead: long live records management

Records Management Journal , Volume 14 (2): 4 – Aug 1, 2004

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References (2)

Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0956-5698
DOI
10.1108/09565690410546145
Publisher site
See Article on Publisher Site

Abstract

States that, for over a decade, knowledge management (KM) has been viewed as the way forward for information management and that it has become associated with Internet technology. Reveals that experience showed that KM projects were too often attempts by information communication technology (ICT) departments to prove that they understood how information was used by their businesses when in fact and they did not. Proposes that KM did not achieve what it set out to do because it is expensive and is not functionally straightforward, creating poorly understood operational problems. Concludes that records management is now emerging as the preferred tool for information storage because it is easily understood by all, relatively low cost, highly adaptable and low in staffing costs.

Journal

Records Management JournalEmerald Publishing

Published: Aug 1, 2004

Keywords: Knowledge management; Records management

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