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Knowledge management in tourism – the application of Grant's knowledge management model to Austrian tourism organizations

Knowledge management in tourism – the application of Grant's knowledge management model to... Purpose – This paper aims to explore the pertinent issues of knowledge management in tourism using the example of tourism organizations in Austria. Design/methodology/approach – The paper undertakes a review of the relevant literature before applying Grant's model of knowledge management to Austrian tourism organizations. Data are gathered by means of a standardized online questionnaire. Findings – The results of the study show that the majority of Austrian tourism organizations have implemented knowledge management according to Grant's model. However, there is potential for development and further improvement. Practical implications – The implications for knowledge management in tourism organizations are provided in terms of general prerequisites for knowledge management as well as practical implications and suggestions relating to the identification, measurement, storage, sharing and integration of knowledge. Originality/value – The use of knowledge has long been of interest to academics and practitioners, but research on it has been under‐developed in tourism. Despite the increasing conceptual studies on knowledge management in tourism in the last few years, this research uses a knowledge management model to assess the current status of knowledge management in Austrian tourism organizations and provides practical implications. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Tourism Review Emerald Publishing

Knowledge management in tourism – the application of Grant's knowledge management model to Austrian tourism organizations

Tourism Review , Volume 66 (3): 15 – Sep 20, 2011

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References (96)

Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1660-5373
DOI
10.1108/16605371111175320
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to explore the pertinent issues of knowledge management in tourism using the example of tourism organizations in Austria. Design/methodology/approach – The paper undertakes a review of the relevant literature before applying Grant's model of knowledge management to Austrian tourism organizations. Data are gathered by means of a standardized online questionnaire. Findings – The results of the study show that the majority of Austrian tourism organizations have implemented knowledge management according to Grant's model. However, there is potential for development and further improvement. Practical implications – The implications for knowledge management in tourism organizations are provided in terms of general prerequisites for knowledge management as well as practical implications and suggestions relating to the identification, measurement, storage, sharing and integration of knowledge. Originality/value – The use of knowledge has long been of interest to academics and practitioners, but research on it has been under‐developed in tourism. Despite the increasing conceptual studies on knowledge management in tourism in the last few years, this research uses a knowledge management model to assess the current status of knowledge management in Austrian tourism organizations and provides practical implications.

Journal

Tourism ReviewEmerald Publishing

Published: Sep 20, 2011

Keywords: Knowledge management; Tourism organizations; Grant's model of knowledge management; Tourism management; Austria; Organizations; Knowledge economy

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