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Knowledge domain and innovation behaviour A framework to conceptualize KMSs in small and medium enterprises

Knowledge domain and innovation behaviour A framework to conceptualize KMSs in small and medium... Purpose – This study aims to develop a categorization framework for knowledge management systems in small and medium enterprises (SMEs). Framework dimensions have been identified as company knowledge domain (organization, marketing and technology) and company innovation behaviour (high and low). Design/methodology/approach – The framework is derived by means of a qualitative approach based on a set of 20 case studies. The cases regard Italian SMEs in the food sector. Findings – Data seem to suggest that knowledge domain and innovation behaviour permit significant distinctions between different kinds of knowledge management systems (KMSs). The features of these KMSs as configurations of technical, organizational and managerial tools are described in this paper with reference to the main knowledge process they are intended to support. Originality/value – The research provides a variety of insights into new ways of conceptualizing KMSs. Moreover, the paper provides some practical examples of successful implementation of KMSs in SMEs. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png VINE Emerald Publishing

Knowledge domain and innovation behaviour A framework to conceptualize KMSs in small and medium enterprises

Silvia Massa; Stefania Testa
VINE , Volume 41 (4): 22 – Nov 15, 2011
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22 pages

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
0305-5728
DOI
10.1108/03055721111188557
Publisher site
See Article on Publisher Site

Abstract

Purpose – This study aims to develop a categorization framework for knowledge management systems in small and medium enterprises (SMEs). Framework dimensions have been identified as company knowledge domain (organization, marketing and technology) and company innovation behaviour (high and low). Design/methodology/approach – The framework is derived by means of a qualitative approach based on a set of 20 case studies. The cases regard Italian SMEs in the food sector. Findings – Data seem to suggest that knowledge domain and innovation behaviour permit significant distinctions between different kinds of knowledge management systems (KMSs). The features of these KMSs as configurations of technical, organizational and managerial tools are described in this paper with reference to the main knowledge process they are intended to support. Originality/value – The research provides a variety of insights into new ways of conceptualizing KMSs. Moreover, the paper provides some practical examples of successful implementation of KMSs in SMEs.

Journal

VINE – Emerald Publishing

Published: Nov 15, 2011

Keywords: Knowledge management systems; Knowledge domain; Innovation behaviour; Knowledge processes; Small to medium‐sized enterprises; Italy; Knowledge transfer

References

  • Knowledge management and knowledge management systems: conceptual foundations and research issues
    Alavi, M.; Leidner, D.E.
  • Linking KM effectiveness attributes to organizational performance
    Anantatmula, V.S.