Knowledge communities in matrix‐like organizations: managing knowledge towards application

Knowledge communities in matrix‐like organizations: managing knowledge towards application Purpose – This paper aims to analyze how formal, horizontal knowledge communities contribute to knowledge application. In large, complex organizations employees face multiple roles that compete for their time and may be conflicting. The paper seeks to analyze the interplay between the communities, the line organization, and the employees; specifically, to examine how the quality of management of the communities, the attitudes of line managers, and the employees' motivation for participating in the communities facilitate knowledge application. Design/methodology/approach – The authors conducted a survey in an organization with several specialized, horizontal knowledge communities. In total, 2,517 responses were obtained from members of 131 different communities. Findings – First, community management, line support and intrinsic motivation have a positive impact on knowledge application. Second, the effect of line support is stronger when employees are intrinsically motivated. Research limitations/implications – The study is limited to one organization. Future research could study knowledge processes in matrix‐like organization, as well as the role of community coordinators for knowledge sharing and application. Practical implications – To enhance knowledge sharing and knowledge application, commitment from both line managers and community coordinators is vital. In a matrix‐like organization, dialogue and communication are important in order to reconcile supplementary goals and considerations. Originality/value – The paper presents a study that is one of the first to analyze antecedents of knowledge application in formal communities of practice. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Knowledge Management Emerald Publishing

Knowledge communities in matrix‐like organizations: managing knowledge towards application

Loading next page...
 
/lp/emerald-publishing/knowledge-communities-in-matrix-like-organizations-managing-knowledge-83ZdlrA4EY
Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1367-3270
DOI
10.1108/13673271111174357
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to analyze how formal, horizontal knowledge communities contribute to knowledge application. In large, complex organizations employees face multiple roles that compete for their time and may be conflicting. The paper seeks to analyze the interplay between the communities, the line organization, and the employees; specifically, to examine how the quality of management of the communities, the attitudes of line managers, and the employees' motivation for participating in the communities facilitate knowledge application. Design/methodology/approach – The authors conducted a survey in an organization with several specialized, horizontal knowledge communities. In total, 2,517 responses were obtained from members of 131 different communities. Findings – First, community management, line support and intrinsic motivation have a positive impact on knowledge application. Second, the effect of line support is stronger when employees are intrinsically motivated. Research limitations/implications – The study is limited to one organization. Future research could study knowledge processes in matrix‐like organization, as well as the role of community coordinators for knowledge sharing and application. Practical implications – To enhance knowledge sharing and knowledge application, commitment from both line managers and community coordinators is vital. In a matrix‐like organization, dialogue and communication are important in order to reconcile supplementary goals and considerations. Originality/value – The paper presents a study that is one of the first to analyze antecedents of knowledge application in formal communities of practice.

Journal

Journal of Knowledge ManagementEmerald Publishing

Published: Sep 13, 2011

Keywords: Knowledge management; Knowledge application; Communities of practice; Matrix management; Motivation; Organizations

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off