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Keeping tabs

Keeping tabs Describes a welltested, simple visual aid for determining where a company stands in its TQM implementation process. Provides an example of the processmatrix, discussing the basic elements for quality in terms of commitment, organization, training, system mapping, projects, quality assurance certification, customers and writing work instructions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Keeping tabs

de Kievit, Dick; FinlowBates, Terry
Managing Service Quality , Volume 2 (2): 4 – Feb 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029119
Publisher site
See Article on Publisher Site

Abstract

Describes a welltested, simple visual aid for determining where a company stands in its TQM implementation process. Provides an example of the processmatrix, discussing the basic elements for quality in terms of commitment, organization, training, system mapping, projects, quality assurance certification, customers and writing work instructions.

Journal

Managing Service Quality – Emerald Publishing

Published: Feb 1, 1992

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