Maintains that, although service industries would benefit from research concerning the implementation of just‐in‐time (JIT) techniques, most research has focused on JIT only in manufacturing firms. A review of applied journals and articles, however, revealed JIT concepts migrating to non‐manufacturing environments. These articles describe JIT techniques successfully moving from the factory floor to other environments and suggest a potentially rich research opportunity. Summarizes these articles using Benson′s guidelines for applying JIT in service. Illustrates various JIT applications within each of the JIT categories.
International Journal of Service Industry Management – Emerald Publishing
Published: Dec 1, 1995
Keywords: Customer‐oriented performance measures; Just‐in‐time; Research; Resource management; Service industries; USA; Wasting assets
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