JIT in services: a review of current practices and future directions for research

JIT in services: a review of current practices and future directions for research Maintains that, although service industries would benefit from research concerning the implementation of just‐in‐time (JIT) techniques, most research has focused on JIT only in manufacturing firms. A review of applied journals and articles, however, revealed JIT concepts migrating to non‐manufacturing environments. These articles describe JIT techniques successfully moving from the factory floor to other environments and suggest a potentially rich research opportunity. Summarizes these articles using Benson′s guidelines for applying JIT in service. Illustrates various JIT applications within each of the JIT categories. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Service Industry Management Emerald Publishing

JIT in services: a review of current practices and future directions for research

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Publisher
Emerald Publishing
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0956-4233
DOI
10.1108/09564239510101518
Publisher site
See Article on Publisher Site

Abstract

Maintains that, although service industries would benefit from research concerning the implementation of just‐in‐time (JIT) techniques, most research has focused on JIT only in manufacturing firms. A review of applied journals and articles, however, revealed JIT concepts migrating to non‐manufacturing environments. These articles describe JIT techniques successfully moving from the factory floor to other environments and suggest a potentially rich research opportunity. Summarizes these articles using Benson′s guidelines for applying JIT in service. Illustrates various JIT applications within each of the JIT categories.

Journal

International Journal of Service Industry ManagementEmerald Publishing

Published: Dec 1, 1995

Keywords: Customer‐oriented performance measures; Just‐in‐time; Research; Resource management; Service industries; USA; Wasting assets

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