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Its just business as usual

Its just business as usual Reports on the use of benchmarking at ICL plc, and how it has been incorporated into the companys routine processes. States that the key element in the implementation of change is measurement ICL have chosen cycle time, inventory turns, customer lead times and delivery performance, delivered quality and product cost reduction as some of their principal measures of success. Examines the Invest in People package, which includes Training, objective setting and review, appraisal and pay for performance. Assesses the various groups and teams that make up the TQM programme, and the policy of continuous performance measurement. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Its just business as usual

Saxl, David
The TQM Magazine , Volume 4 (3) – Mar 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789210034437
Publisher site
See Article on Publisher Site

Abstract

Reports on the use of benchmarking at ICL plc, and how it has been incorporated into the companys routine processes. States that the key element in the implementation of change is measurement ICL have chosen cycle time, inventory turns, customer lead times and delivery performance, delivered quality and product cost reduction as some of their principal measures of success. Examines the Invest in People package, which includes Training, objective setting and review, appraisal and pay for performance. Assesses the various groups and teams that make up the TQM programme, and the policy of continuous performance measurement.

Journal

The TQM Magazine – Emerald Publishing

Published: Mar 1, 1992

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