ISO 9001 in health service sector: a review and future research proposal

ISO 9001 in health service sector: a review and future research proposal Purpose – This paper aims to describe the state‐of‐the‐art in ISO 9001 research in healthcare service sector and propose the future research agenda. Design/methodology/approach – A comprehensive literature review of the ISO 9001 studies in healthcare service sector was carried out. Findings – The effectiveness of ISO 9001 implementation in healthcare service sector is still not clear. Previous researches show common stages for implementing ISO 9001 in a healthcare service organization. However, there is no previous research that reveals the content of the system implemented. In addition, there is no previous research that reveals the interpretation of ISO 9001 based on the practice of ISO 9001 implementation in an organization. Based on the review, eight future research agendas were proposed. Originality/value – The paper is believed to be the first to discuss the state‐of‐the‐art of ISO 9001 researches in healthcare service sector. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality and Service Sciences Emerald Publishing

ISO 9001 in health service sector: a review and future research proposal

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Publisher
Emerald Publishing
Copyright
Copyright © 2014 Emerald Group Publishing Limited. All rights reserved.
ISSN
1756-669X
DOI
10.1108/IJQSS-12-2012-0025
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to describe the state‐of‐the‐art in ISO 9001 research in healthcare service sector and propose the future research agenda. Design/methodology/approach – A comprehensive literature review of the ISO 9001 studies in healthcare service sector was carried out. Findings – The effectiveness of ISO 9001 implementation in healthcare service sector is still not clear. Previous researches show common stages for implementing ISO 9001 in a healthcare service organization. However, there is no previous research that reveals the content of the system implemented. In addition, there is no previous research that reveals the interpretation of ISO 9001 based on the practice of ISO 9001 implementation in an organization. Based on the review, eight future research agendas were proposed. Originality/value – The paper is believed to be the first to discuss the state‐of‐the‐art of ISO 9001 researches in healthcare service sector.

Journal

International Journal of Quality and Service SciencesEmerald Publishing

Published: Mar 11, 2014

Keywords: ISO 9001; Quality management system; Healthcare service sector; State‐of‐the‐art

References

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