ISO 9000 as an entry key to TQM: the case of Greek industry

ISO 9000 as an entry key to TQM: the case of Greek industry Observes that the development and use of quality assurance systems became wider with the use of ISO 9000 International Standards. The standards have become very popular and have stimulated the interest of many companies in their effort to enhance their competitive advantage. Examines ISO 9000 Standards’ contribution to Greek companies’ competitiveness, by analysing the internal and external benefits of their application, as well as the problems and difficulties that Greek companies experienced during their development. Summarizes common reasons for the possible failure of an ISO 9000 implementation and, finally, examines the ISO 9000 standards’ relation to the ultimate target of total quality management. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

ISO 9000 as an entry key to TQM: the case of Greek industry

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Publisher
Emerald Publishing
Copyright
Copyright © 1996 MCB UP Ltd. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656719610114407
Publisher site
See Article on Publisher Site

Abstract

Observes that the development and use of quality assurance systems became wider with the use of ISO 9000 International Standards. The standards have become very popular and have stimulated the interest of many companies in their effort to enhance their competitive advantage. Examines ISO 9000 Standards’ contribution to Greek companies’ competitiveness, by analysing the internal and external benefits of their application, as well as the problems and difficulties that Greek companies experienced during their development. Summarizes common reasons for the possible failure of an ISO 9000 implementation and, finally, examines the ISO 9000 standards’ relation to the ultimate target of total quality management.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Jun 1, 1996

Keywords: Greece; ISO 9000; Quality assurance; Total quality management

References

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