Examines the debate on quality in health care in light of GP fundholding and the Patients’ Charter. Focuses on the development of quality issues in General Practice by carrying out research based on two stages: first, an exploratory stage aimed at the understanding of key issues; and second, a questionnaire made up primarily of attitude elements drawn from stage one. Concludes that, in the changing political and public environment, GPs are facing the challenges of managing service quality.
Marketing Intelligence & Planning – Emerald Publishing
Published: Feb 1, 1996
Keywords: Doctors; General practice; Health care; Quality; National Health Service
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