The thirtieth anniversary of the first e-mail was celebrated recently, but no one knows the exact date or what the original message was. This lack of certainty is typical of research on e-mail - there is now a substantial body of knowledge, but little attempt has been made to co-ordinate it. This article looks at the origins and features of e-mail and brings together findings on such issues as information overload, aggression and unsolicited commercial e-mail ("spam"). Information storage and retrieval issues are covered, as are the results of user-impact studies. The article identifies scope for further research on human-computer interaction.
Aslib Proceedings: New Information Perspectives – Emerald Publishing
Published: Apr 1, 2002
Keywords: Electronic mail; Information technology; Human‐computer interaction