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Is coolness important to luxury hotel brand management? The linking and moderating mechanisms between coolness and customer brand engagement

Is coolness important to luxury hotel brand management? The linking and moderating mechanisms... This study aims to contribute by forming the concept of luxury hotel brand (four- and five-star hotel) coolness and revealing its promoting role to customer brand engagement with brand satisfaction and brand love as connecting components and materialism as a contingent factor.Design/methodology/approachA conditional model linking luxury hotel brand coolness and customer brand engagement is proposed and tested using the partial least squares structural equation modeling (PLS-SEM) technique on a data set of 284 customers.FindingsLuxury hotel brand coolness reflecting various brand qualities fosters satisfaction and love, which facilitate CBE. Materialism positively moderates the impact of luxury hotel brand coolness on brand satisfaction and love.Research limitations/implicationsFuture studies should further generalize the findings by extending the current research on different hospitality services and luxury consumption. Also, more personality traits and personal values should be investigated as moderators.Practical implicationsLuxury hotel brand management should place brand coolness at the center of luxury hotel brand strategies.Originality/valueThis study fills in the gap of unraveling the central role of luxury hotel brand coolness in fostering customer brand engagement with brand satisfaction and love as catalysts and materialism as a contingent condition. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Emerald Publishing

Is coolness important to luxury hotel brand management? The linking and moderating mechanisms between coolness and customer brand engagement

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References (60)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
0959-6119
eISSN
0959-6119
DOI
10.1108/ijchm-10-2021-1230
Publisher site
See Article on Publisher Site

Abstract

This study aims to contribute by forming the concept of luxury hotel brand (four- and five-star hotel) coolness and revealing its promoting role to customer brand engagement with brand satisfaction and brand love as connecting components and materialism as a contingent factor.Design/methodology/approachA conditional model linking luxury hotel brand coolness and customer brand engagement is proposed and tested using the partial least squares structural equation modeling (PLS-SEM) technique on a data set of 284 customers.FindingsLuxury hotel brand coolness reflecting various brand qualities fosters satisfaction and love, which facilitate CBE. Materialism positively moderates the impact of luxury hotel brand coolness on brand satisfaction and love.Research limitations/implicationsFuture studies should further generalize the findings by extending the current research on different hospitality services and luxury consumption. Also, more personality traits and personal values should be investigated as moderators.Practical implicationsLuxury hotel brand management should place brand coolness at the center of luxury hotel brand strategies.Originality/valueThis study fills in the gap of unraveling the central role of luxury hotel brand coolness in fostering customer brand engagement with brand satisfaction and love as catalysts and materialism as a contingent condition.

Journal

International Journal of Contemporary Hospitality Management – Emerald Publishing

Published: Jun 3, 2022

Keywords: Luxury hotel brand coolness; Brand satisfaction and brand love; Customer brand engagement; Materialism; Moderating effects

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